Question 1

What's included in your standard house cleaning service?

Accepted Answer

Our standard cleaning includes sweeping, mopping, and vacuuming all floors; dusting surfaces; cleaning bathrooms (toilet, sink, shower or tub, mirrors); kitchen cleaning (countertops, stovetop, outside of appliances, sink); making beds; and emptying trash. We clean all bedrooms, bathrooms, the kitchen, and common areas thoroughly.

Question 2

What's the difference between standard, deep, and move-out cleaning?

Accepted Answer

Standard cleaning is regular maintenance of all main areas. Deep cleaning includes everything in standard plus wiping down doors, door frames, windowsills, baseboards, light fixtures, and detailed cleaning of hard-to-reach areas. Move-out cleaning is our most thorough service and includes everything in a deep clean plus inside cabinets, closets, shelves, and appliance interiors to help you get your security deposit back.

Question 3

Do you bring your own cleaning supplies and equipment?

Accepted Answer

Yes. We bring all our own commercial-grade cleaning supplies and equipment. Our cleaners come fully equipped with everything needed to clean your home, including eco-friendly products that are safe for your family and pets.

Question 4

Are you insured?

Accepted Answer

Yes. Brooklyn Maids carries comprehensive liability insurance to protect your home and belongings. Our team is trained and Brooklyn-based.

Question 5

How do I schedule a cleaning?

Accepted Answer

Get a quote or book online, or contact us directly: call or text (347) 750-4380. We offer same-day and next-day service when available.

Question 6

Do you offer recurring cleaning services?

Accepted Answer

Yes. We offer weekly, bi-weekly, and monthly recurring cleaning. Recurring customers get discounted rates: $25 off weekly, 10% off bi-weekly, and 5% off monthly cleanings, plus priority scheduling.

Question 7

What days do you operate?

Accepted Answer

We operate every day of the week, 8:00 AM - 8:00 PM on weekdays and 9:00 AM - 6:00 PM on weekends. This includes most holidays.

Question 8

What if I'm not home during the cleaning?

Accepted Answer

No problem. Many of our customers prefer to be out during cleaning. We just need access to your home (key, doorman, smart lock) and any special instructions. We text you when we arrive and when we finish.

Question 9

Do you clean homes with pets?

Accepted Answer

Yes. Just let us know about your pets when booking so we can take proper precautions. We offer pet hair removal as an add-on service.

Question 10

How do I pay for services?

Accepted Answer

We charge after we're done cleaning and you're satisfied. You can pay by card or Zelle. No upfront payments required.

Question 11

Are your products eco-friendly and pet-safe?

Accepted Answer

Yes. We use eco-friendly, non-toxic cleaning products that are safe for your family and pets. They are commercial-grade but gentle on your home environment. We can accommodate specific product requests if you have allergies or sensitivities.

Question 12

What's your cancellation policy?

Accepted Answer

We ask for at least 24 hours notice for cancellations or rescheduling. Late cancellations may incur a small fee. That said, we're flexible - if something comes up, just reach out and we'll work with you.

Question 13

How is pricing determined?

Accepted Answer

Quotes are based on your home size, number of bedrooms and bathrooms, and the type of cleaning (standard, deep, or move-out). You can get an instant quote in 60 seconds using our quote form. No hidden fees and no contracts.

Question 14

What if I'm not satisfied with the cleaning?

Accepted Answer

We offer a 100% satisfaction guarantee. If anything wasn't cleaned to your standard, contact us within 24 hours and we'll come back to make it right at no extra charge.

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