Privacy Policy

We collect information you provide directly to us when you:

• Request a quote through our website or phone
• Book a cleaning service
• Contact us with questions
• Apply to work with us

This information may include your name, phone number, email address, service address, access instructions, home details you share for pricing (such as size, condition, and pets), payment information, and service preferences.

We also collect limited technical information automatically when you use our website, such as pages visited, device type, and general location, through cookies and similar technologies. This is used for site analytics and to improve the booking experience.

By providing your phone number, you consent to receive text messages from Brooklyn Maids regarding:

• Quote confirmations and follow-ups
• Service appointment confirmations and reminders
• Arrival notifications and service updates
• Payment confirmations and receipts
• Customer service communications

Important: We may need to contact you outside of normal business hours (8 AM - 8 PM) for urgent matters related to your scheduled service, such as arrival delays, emergency rescheduling, or access issues.

You can opt out of non-essential text messages at any time by replying STOP. Essential service-related messages (confirmations, arrival notifications) may still be sent as they are necessary for service delivery.

Message and data rates may apply depending on your mobile carrier plan.

Some of our quotes, texts, and emails are generated or assisted by automated systems, including artificial intelligence, so we can respond quickly at any hour. When automated systems are used:

• They work from the booking and service information you provide to us
• Our team supervises these systems and you can always ask to speak with a person
• Automated messages may occasionally contain errors; details confirmed by our team control
• We do not sell your information to AI companies or use it to train third-party public models

We use the information we collect to:

• Provide and coordinate our cleaning services
• Price your service accurately
• Process your payments
• Send you service updates, reminders, and confirmations
• Respond to your requests and questions
• Maintain service records, including quality control photos where taken
• Improve our services and customer experience
• Send promotional offers (with your consent)

We do not sell your personal information. We may share your information with:

• The cleaning professionals assigned to your service, who receive the details needed to perform it (name, address, access instructions, and service notes)
• Payment processors for transaction processing (we do not store full card numbers on our own systems)
• Communication providers that deliver our texts, calls, and emails
• Service providers who assist in our business operations, under confidentiality obligations
• Law enforcement or other parties when required by law or to protect our legal rights

We keep booking and payment records for as long as needed to provide service, meet legal and tax obligations, and resolve disputes. We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information, subject to records we must keep by law
• Opt-out of marketing communications
• Opt-out of non-essential text messages

To exercise any of these rights, contact us using the details below.

Our services and website are intended for adults. We do not knowingly collect personal information from anyone under 18.

If you have questions about our privacy practices, please contact us: